Our brew-performance tests measure the brew temperature and contact time (how long water stays within a sweet spot of 195° to 205° F for brewing). We measure concentration using a refractometer, a device that measures the amount of coffee dissolved in each brew. Our convenience tests look at how easy it is to set timers, fill the reservoir, clean the machine, and more. And for the first time, we’re incorporating predicted reliability and owner satisfaction ratings into the new Overall Score for each model. We determine these ratings for each drip coffee maker brand using survey data collected from thousands of CR members.
As for the seller: when the unit was originally delivered the steam wand wasn't performing well. After following the typical trouble-shooting tips and conferring with the seller, we found the unit was simply unable to produce enough pressure to steam or properly brew. Within a week the seller had replaced the unit, and I'm happy to report it works perfectly. No matter the production value there is always a possibility of a defect here or there. The seller standing by the product and immediately replacing it to our satisfaction really sealed the deal for us. I highly recommend both this product and the seller from whom we purchased it."