As for the seller: when the unit was originally delivered the steam wand wasn't performing well. After following the typical trouble-shooting tips and conferring with the seller, we found the unit was simply unable to produce enough pressure to steam or properly brew. Within a week the seller had replaced the unit, and I'm happy to report it works perfectly. No matter the production value there is always a possibility of a defect here or there. The seller standing by the product and immediately replacing it to our satisfaction really sealed the deal for us. I highly recommend both this product and the seller from whom we purchased it."
It can take a little while to get to know the ins and outs of a new coffee maker. In CR’s labs, each drip coffee maker we test brews roughly 65 cups by the time our engineers are through with it. And brewing is just one of many aspects we look at. We test for handling and convenience, too, so you can choose a model that helps you sail through morning madness.